Subscription terms
Subscriptions, Purchases, and Apple Legacy Access
Effective July 15, 2026
Production Web purchases are currently unavailable. These terms apply to future MOIRAE Web plans, a one-time Deep Reading, and historical Apple access that remains recognized after the move to the Web.
1. Web plans and price confirmation
Free has no subscription charge. Pro and Master are renewable subscription plans. A Deep Reading is a one-time purchase that can coexist with subscription access.
Until current Web prices are confirmed, public pages do not publish test amounts. The actual amount, currency, applicable tax, available monthly or annual period, benefits, and account are shown on the Web checkout confirmation page. Nothing is charged before confirmation.
2. Renewal, cancellation, and paid access
A Web subscription renews on the period selected at checkout until canceled. The Web Account subscription page shows access; once production payments are enabled, it will open billing management for cancellation, payment methods, and billing documents.
Cancellation does not immediately remove paid access; access remains until the current period ends. Deleting an account or stopping use does not by itself cancel an active subscription.
3. Deep Reading and access use
Before generation, a Deep Reading explains scope and access use. Repeated submission should not create the same task twice or deduct access twice. A final generation failure should not consume final access, and the page will explain recovery or support.
4. Historical Apple access
An active historical Apple subscription, one-time purchase, or remaining allowance under the same MOIRAE account can be recognized on the Web until it expires or is used. When Apple and Web access coexist, the higher available level applies. Apple renewal is never automatically migrated into a Web renewal.
Apple continues to handle renewal, cancellation, and billing for historical Apple subscriptions. Use Apple's official subscription settings to manage them; there is no need to return to the MOIRAE App to buy or restore. Apple refunds or transaction status changes may affect corresponding access.
5. Payment failure, refunds, and support
While a payment is processing, wait for confirmation and do not pay again. A failed payment can be retried with the selected plan retained. For refunds, disputes, or duplicate charges, contact hello@moirae.app with the account email, order time, and a non-sensitive transaction reference. Do not send full card details, passwords, raw payment credentials, or an Apple ID password.