Support

Account and login, profiles and reports, consultation history, subscriptions and access, and privacy and data safety are the five main support categories. Put the category at the start of your email so it reaches the right investigation path.

Email hello@moirae.app. We reply by email and usually begin by confirming the issue type and any information still needed. Payment-provider or Apple legacy access checks may take longer to resolve.

Include the approximate time, browser name, page, visible state, and steps already attempted. If the page shows a diagnostic reference, you may include it.

Do not send passwords, verification codes, tokens, full card details, raw payment credentials, complete birth details, private report text, or AI conversation text.

For Web plan, payment, or access issues, include the account email, order time, plan name, and a non-sensitive transaction reference. When new purchases open, all purchases and billing management will be completed on the Web without returning to the App.

If the issue concerns a historical Apple subscription that still renews, manage or cancel it through Apple's official subscription settings. MOIRAE Support can help reconcile historical access under the matching account.

Request access, correction, export, or deletion through Web Account settings when possible. If you cannot sign in, contact us from the account email and describe the help you need.

MOIRAE Support does not provide medical, mental health crisis, legal, financial, or emergency services. If you or another person is in immediate danger, contact local emergency services or a qualified organization.